> ## Documentation Index
> Fetch the complete documentation index at: https://docs.gettap.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing

> Subscriptions, transcription packages, and what happens when things change.

Two things are billed separately, and keeping them straight avoids most billing confusion:

<CardGroup cols={2}>
  <Card title="Your subscription" icon="repeat">
    Recurring. Covers seats and which features your team can use.
  </Card>

  <Card title="Transcription packages" icon="clock">
    One-off top-ups of meeting minutes, bought as needed and independent of your plan.
  </Card>
</CardGroup>

For current plans and prices, see the [pricing page](https://gettap.co/pricing) — it's the live source, so this page deliberately doesn't repeat numbers that would go stale.

## Buying more transcription minutes

Go to **Meetings packages** and buy a package, or **Leads → Minutes** to buy a minute bundle. See [Transcription](/en/leads/transcription#topping-up) for the difference between the two. This tops up your pool without changing your subscription, which is what you want when one busy conference season is an exception rather than a new baseline.

Check [Insights → Members](/en/insights/members) first to see where minutes are actually going. Sometimes the fix is recording fewer thirty-second booth chats rather than buying more.

## How minutes are pooled

On a team plan, transcription minutes are a **shared company pool**. Every member draws from the same bucket, so one person can consume the team's allowance.

See [Plans and limits](/en/getting-started/plans-and-limits).

## Changing plans

<AccordionGroup>
  <Accordion title="Upgrading" icon="arrow-up">
    New features become available immediately.
  </Accordion>

  <Accordion title="Downgrading" icon="arrow-down">
    Features above your new plan stop being available. Team features are hidden rather than disabled, so whole sections of navigation can disappear — that's the plan boundary, not a fault.

    Your captured data isn't deleted by a downgrade. Export anything you rely on before downgrading, since the screens you use to reach it may no longer be there.
  </Accordion>

  <Accordion title="Minutes already purchased" icon="clock">
    Usage is recorded in an append-only log, so historical totals survive plan changes and billing-cycle rollovers.
  </Accordion>
</AccordionGroup>

## Invoices and payment

Manage payment details and download invoices from the billing section in Tap Teams. Company admins only.

## Getting help

For anything the billing screen can't answer — a refund, a disputed charge, a custom plan — contact [support](mailto:support@gettap.co). Include your company name and the invoice or charge date.


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