> ## Documentation Index
> Fetch the complete documentation index at: https://docs.gettap.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Tailored Exchange

> Show your own branded card on an iPhone that doesn't have the Tap app installed.

Normally, tapping your Tap card on an iPhone that doesn't have the app opens your profile in Safari. It works, but it looks like a web page.

**Tailored Exchange** replaces that moment. When your card is tapped on an iPhone, your own branded card appears on their screen instantly — your cover image, your name, your title — without them installing anything.

<Note>
  Tailored Exchange requires a **Pro+ plan** and an activated physical Tap product. It's an iPhone feature — Android devices open your profile link as they always have.
</Note>

## Turning it on

Open the product in **Tap products**, choose **Tailored Exchange**, and **Activate**.

<Steps>
  <Step title="Design the card">
    Pick a **cover image**, then write the **name** and **job title** you want shown. There's a live preview — this is the first thing a new contact will see of you, so it's worth a real photo rather than a placeholder.
  </Step>

  <Step title="Submit">
    Tap registers the card with Apple and generates a new link for your product.
  </Step>

  <Step title="Rewrite your card">
    Hold your Tap card against the phone so the new link can be written onto it. This is the same write you did when you activated it.

    You have to scan **the same product** you're updating. If you scan a different card you'll see *"That's a different product. Please scan the product you're updating."* — Tap checks before it writes, so you can't overwrite the wrong card by accident.
  </Step>
</Steps>

<Warning>
  **Apple has to approve it, and that can take up to two days.** Until then the card works exactly as it did before — tapping it opens your profile in the browser. Tailored Exchange starts working on the product as soon as Apple approves it. There's nothing to press when that happens.
</Warning>

## Editing or turning it off

Open the product again and choose **Tailored Exchange**. From there you can **Edit** the card — a different photo, a new job title — or **Deactivate** it.

Deactivating returns the product to ordinary behaviour: tapping it opens your profile in the browser. Your profile, links, and analytics are untouched either way.

## When it doesn't work

<AccordionGroup>
  <Accordion title="It's been activated but Safari still opens" icon="clock">
    Most likely Apple hasn't approved it yet — allow the full two days. After that, check the product still carries the new link: reopening **Tailored Exchange** on the product will tell you its current state.
  </Accordion>

  <Accordion title="Nothing happens on an Android phone" icon="mobile">
    Expected. This is built on an Apple feature. Android phones open your profile link, which is the normal experience.
  </Accordion>

  <Accordion title="The option is greyed out or prompts an upgrade" icon="lock">
    Tailored Exchange is a Pro+ feature. The app will offer the upgrade when you select it.
  </Accordion>

  <Accordion title="Activation fails with an error from Apple" icon="triangle-exclamation">
    The message you see comes from Apple directly. Nothing is charged and nothing is left half-configured — a failed attempt is cleaned up, so you can just try again. If the same error repeats, send it to [support](mailto:support@gettap.co).
  </Accordion>
</AccordionGroup>

<Card title="Managing your products" icon="arrow-left" href="/en/mobile/products">
  Activate a card or tag, link it to a profile, and manage it later.
</Card>


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